Shipping & Returns
Shipping Information
- All items usually ship within 48 hours.
- We generally ship via UPS Ground, or USPS Priority Mail.
- Our shipping rates are weight and location based.
International Shipping
At this time, we do not ship Internationally. We're sorry for any inconvenience.
The following internet resellers will ship Vital Earth Products internationally:
- iherb.com: http://www.iherb.com/Vital-Earth-Minerals
- vitacost.com: http://www.vitacost.com/vital-earth-minerals
Returns and Exchanges
Although Vital Earth Products are some of the best on the market today, we understand that they don’t always work for everyone and every circumstance. We will gladly refund or exchange products within 45 days of purchase.
Please give us a call first. We may have helpful suggestions that could allow you to continue to take the products. It is generally very difficult to find alternative products in the marketplace that are of comparable quality, absorbability, and effectiveness to the Vital Earth product line. Your particular concern may be as easy as reducing your dosage, or changing when you take it.
To return or exchange products....
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. You can also calll us at 866-291-4400 or email us directly at: info@vitalearthminerals.com.
If you qualified for free shipping, or a shipping discount, the actual shipping cost incurred by Vital Earth will be deducted from your refund amount.
All packages that are declared "refused" to UPS or US Mail, or any other shipping method, and returned to us without notification, will be subject to a 20% restocking fee, plus cost of all shipping charges; this is because we incur additional charges and administrative fees in this circumstance. Just let us know your intentions and we'll work with you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Return Shipping Address:
Vital Earth Minerals
769 Valley Court, Grand Junction, CO 81505
Toll Free: 1-866-291-4400
(970) 241-6628